What if my artwork is printed outside the design box?
Can I have different designs on the same order?
Why should I save my design?
You can save your design prior to placing an order so that you can get the design approved for your club, organization, family members or company. Then, you can get a list of the sizes and quantities of each so that you can place one order and take advantage of the maximum quantity discount for that design.
You can access your saved designs by using your Customer Login. Once logged in, you can change your design, or place orders using that design.
When you save a design in our system, you not obligated in any way. We provide this feature purely as a service to you!
Do you guarantee your products?
Yes, we guarantee all of our products.
For any reason you are unsatisfied with your products, please call 1-866-301-8337 or email us at firstname.lastname@example.org.
We realize that for some of you, creating custom products online may be a new concept. With that in mind, we have rigorously tested our fulfillment systems and found the best balance of automation and human supervision. Customized goods are generally not accompanied by guarantees, but TheTDesigner.com is changing that:
We deliver high-quality products - products that look just like what you created on our site - and we do so on time. If the custom products you receive differ materially from what you created at TheTDesigner.com, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order.
What forms of payment do you accept?
Will my artwork look just like the art I have uploaded?
When you order less than 6 pieces, we will use the art supplied by you as it was provided. Obviously if the art you uploaded is poor quality, your final printed results will be equally poor. We will touch up art or do traditional typesettining free of charge, but please provide us with any fonts that you use. Email fonts to email@example.com. JPEG files will be printed as is.
When you order more than 6 pieces, and our art review process shows that your art may need work to ensure good printed results, we will have our art staff contact you to discuss art changes and art charges before printing your order.
Do you charge for artwork?
When you use our "Online Designer" you are creating your own artwork for your personalized imprint. Simple layouts can be produced for you at little or no charge, while more complex designs and layouts will require an art fee of 40.00 per hour.
If you want us to produce "Custom Artwork" to your specifications, contact us and speak with one of our customer service representatives so we can provide you with a quote.
Once we have received your payment for your order we will begin production of your art. Art work is NONE REFUNDABLE! Once a proof of your art has been sent to you we can not issue a refund. If you are unhappy with your art we will work with you until we have the art just the way you want it.
What are your business hours?
Our print production facilities run multiple shifts so we can meet all of the demand for our Custom Imprinted Garments and Accessories.
Our business office and staff is available Monday - Friday 9:00am - 5:00pm Eastern Standard Time.If you call us at our Toll Free number, 1-866-301-8337 and are greeted by our automated voice mail, please leave a detailed message so we can respond quickly and appropriately to your request. Please understand that we take hundreds of orders daily and may be unavailable to speak directly with you at the moment you call.
You and your concerns are important to us! We will respond!
A good way to contact us is to email us at firstname.lastname@example.org.
Whether you phone us or email, one of our customer service representatives will get back to you within 24 business hours (Monday through Friday 9:00 AM to 5:00 PM).
What is the minimum amount of t-shirts that you can order?
We have 6 piece minimum on all products.
REMEMBER THE MORE YOU ORDER THE MORE YOU SAVE!
We Will Beat All Competitor Pricing plus give you an additional 10% Off! You must have a Valid Quote from a Competitor. Call 1-866-301-8337 for details.
What are you quantity break points?
Remember we will match or beat all competitor pricing on any quantity.
Call 1-866-301-8337 for details.
How many colors can you imprint?
How are names and numbers printed?
How does your company ship?
We use a variety of shipping carriers including UPS, DHL, and USPS Priority Mail, depending on the final destination of your order.
All order shipped via Ground are shipped absolutely FREE!!
You can also select "RUSH" on the size/quantity page of the online designer and get your order shipped within 7 Days for a 30% up charge. REMEMBER RUSH CHARGE DOES NOT INCLUDE RUSH FREIGHT CHARGES. All rush orders include FREE ground shipping.
We only ship FREE within the continental United States. Alaska, Hawaii and Canada will be charged additional shipping charges per your approval.
What should I expect for print production and delivery?
We expect your order to ship from our production facility in Douglasville, GA in 5-7 business days. Shipping transit times vary from 1-5 business days depending on your shipping address. We also offer a rush order option that guarantees delivery to you in one week. Click here to view ground shipping transit days.
Once shipped, your order will require whatever shipping time is required to travel from our plant to reach your final destination.
If you need your order sooner please call us at 1-866-301-8337, and ask one of our customer service representatives for rush shipping availability. During our peak times of the year turn around times run 10-14 days.